Returns Policy
We want you to be completely satisfied with your purchase. Learn about our return process.
Return Policy Overview
We accept returns within 30 days of purchase for most items. All returned items must be unused, unopened, and in their original packaging.
What Can Be Returned
✅ Acceptable Returns
- • Unopened products in original packaging
- • Products with manufacturing defects
- • Wrong items received
- • Damaged items during shipping
❌ Non-Returnable Items
- • Opened or used products
- • Personal care items (for hygiene reasons)
- • Sale or clearance items
- • Gift cards
Return Process
Step-by-Step Return Process
Contact Customer Service
Email us at returns@zaynsbeauty.com or call +254 700 123 456
Get Return Authorization
We'll provide you with a return authorization number
Package Your Return
Include the return authorization number and original receipt
Ship Your Return
Use a trackable shipping method and keep your receipt
Refund Information
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the item was defective or wrong
- You'll receive an email confirmation when your refund is processed
Return Shipping
Customers are responsible for return shipping costs unless the item was defective, damaged during shipping, or the wrong item was sent.
Exchanges
We offer exchanges for different sizes, colors, or similar products. Exchanges follow the same process as returns. If the new item costs more, you'll need to pay the difference.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We'll provide a prepaid return label and expedite your replacement or refund.
Contact Information
For return-related questions, please contact us:
Email: returns@zaynsbeauty.com
Phone: +254 700 123 456
Hours: Monday - Friday, 9:00 AM - 8:00 PM
Address: Zayn's Beauty Store, Westlands Mall, 2nd Floor, Nairobi, Kenya
Note: This returns policy is subject to change. Please check back periodically for updates. For questions about specific items, please contact our customer service team.