Privacy Policy

1. Introduction

Zayn's Beauty ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or interact with our services (collectively, the "Service").

By using our Service, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our Service.

This Privacy Policy applies to all users of our Service, including customers, visitors, and anyone who accesses our website or uses our services.

2. Information We Collect

We collect several types of information from and about users of our Service, including:

2.1 Personal Information

Information you provide directly to us, such as when you create an account, make a purchase, or contact us for support:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username, password)
• Payment and billing information (credit card details, billing address)
• Order history and purchase preferences
• Communications with our customer service team
• Profile information (age, gender, preferences)
• Appointment booking information

2.2 Automatically Collected Information

Information that is automatically collected when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on pages, links clicked)
• Location data (if you enable location services)
• Cookies and similar tracking technologies
• Log files and analytics data

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms (if you connect your account)
• Payment processors and financial institutions
• Marketing partners and advertising networks
• Public databases and directories

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Provision

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Manage your account and preferences
• Schedule and manage appointments
• Send order confirmations and updates
• Process payments and prevent fraud

3.2 Communication

• Send you marketing communications (with your consent)
• Provide product recommendations and personalized content
• Send newsletters and promotional offers
• Notify you about important updates to our Service
• Respond to your feedback and reviews

3.3 Business Operations

• Improve our products and services
• Conduct research and analytics
• Develop new features and functionality
• Ensure the security and integrity of our Service
• Comply with legal obligations

3.4 Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you have given us explicit consent
• Contract: To fulfill our contractual obligations to you
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service:

• Payment processors to complete transactions
• Shipping and delivery partners
• Customer support and communication services
• Analytics and marketing service providers
• IT and security service providers

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities:

• To comply with legal obligations
• To protect our rights and property
• To prevent fraud and ensure security
• To respond to lawful requests from government authorities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection practices
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Account Information: Retained for the duration of your account plus 7 years
• Order Information: Retained for 7 years for tax and accounting purposes
• Marketing Communications: Retained until you opt out or for 3 years
• Log Files: Retained for 12 months for security and analytics
• Cookies: Retained according to the specific cookie's expiration date

When we no longer need your personal information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Verify the accuracy of your information

7.2 Correction and Update

• Request correction of inaccurate information
• Update your account information
• Modify your preferences and settings

7.3 Deletion and Restriction

• Request deletion of your personal information
• Request restriction of processing
• Object to certain types of processing

7.4 Marketing Preferences

• Opt out of marketing communications
• Manage your email preferences
• Control cookie settings
• Unsubscribe from newsletters

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service:

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for advertising and marketing purposes

8.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties:

• Social media platforms (Facebook, Instagram, Twitter)
• Payment processors (Stripe, PayPal)
• Analytics services (Google Analytics)
• Advertising networks
• Customer support tools

We encourage you to review the privacy policies of these third-party services before using them.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws:

• We use appropriate safeguards for international transfers
• We ensure adequate protection for your personal information
• We comply with local data protection requirements

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email to registered users
• Displaying a notice on our Service

Your continued use of our Service after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Complaints and Dispute Resolution

If you have concerns about our data practices, we encourage you to contact us first. We will work to resolve your concerns promptly.

You also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.